Shipping Policy

1. Delivery Areas

We provide delivery within the United Arab Emirates, across GCC countries and to selected international destinations.

International delivery availability may depend on the destination, product dimensions, weight and applicable logistics arrangements.

If delivery is not available to your location through our standard checkout process, please contact our team for assistance.

2. UAE & GCC Delivery

Zennova Carpets offers complimentary standard delivery for eligible orders within GCC countries.

GCC destinations include:

• United Arab Emirates
• Saudi Arabia
• Oman
• Qatar
• Kuwait
• Bahrain

Any exceptional delivery requirement or additional service that falls outside standard delivery may be discussed with the customer before fulfilment.

3. International Delivery

We offer international delivery to selected countries, including destinations in Europe, the United Kingdom, the United States and other supported regions.

International shipping charges are not included in our complimentary GCC delivery service.

The applicable international delivery charge will depend on the destination and the characteristics of the order.

Where available, the applicable shipping charge will be displayed or communicated before the order is completed.

4. Delivery Timeframes

Estimated delivery times vary according to the destination, product availability and delivery method.

Where a delivery estimate is displayed on our website or communicated by our team, it should be treated as an estimate unless expressly confirmed otherwise.

Delivery times may be affected by weekends, public holidays, customs procedures, remote locations or circumstances outside our reasonable control.

5. Order Processing

Orders are prepared for delivery after the order and applicable payment have been confirmed.

Processing times may vary depending on product availability, order volume and whether the product requires special preparation.

Orders placed outside normal business hours, on weekends or on public holidays may begin processing on the next applicable business day.

6. Custom & Special Orders

Custom-size, personalized or specially ordered carpets may require additional production or preparation time before dispatch.

Where applicable, an estimated production and delivery timeframe will be communicated separately for a custom order.

Delivery estimates for standard in-stock products should not be assumed to apply to custom or special orders.

7. Order & Delivery Updates

Customers may receive order and delivery updates using the contact information provided during checkout.

Depending on the delivery method and destination, tracking information may also be provided when available.

Please ensure that your email address, telephone number and delivery details are accurate when placing your order.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please include all information reasonably required to complete delivery, such as building, villa, apartment, street, area, city and contact details where applicable.

If you notice an error in your delivery information, please contact us as soon as possible.

Once an order has been dispatched, it may not always be possible to change the delivery address.

9. Receiving Your Order

Please ensure that someone is available to receive the order where required by the applicable delivery service.

For larger carpets or deliveries requiring special handling, our team or delivery provider may contact you to coordinate delivery.

10. Delivery Access

Customers should ensure that the delivery location is reasonably accessible for the size of the ordered carpet.

Please consider entrances, lifts, staircases, corridors and other access restrictions before ordering oversized products.

Additional arrangements or charges may apply where special handling or non-standard access is required.

11. Failed Delivery

If delivery cannot be completed because the recipient is unavailable, the address is incorrect or access cannot be provided, a further delivery attempt may need to be arranged.

Additional delivery charges may apply where a redelivery is required due to circumstances outside the control of Zennova Carpets or the delivery provider.

12. International Customs & Import Charges

International orders may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country.

Where such charges are not included in the amount collected by Zennova Carpets at checkout, they may be payable separately by the recipient in accordance with the rules of the destination country.

Customs processing may also affect the final delivery timeframe.

13. Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays can occasionally occur.

Possible causes may include:

• Customs or border processing
• Public holidays
• Severe weather
• Transport or courier disruption
• Remote delivery locations
• Incorrect or incomplete delivery information
• Events outside our reasonable control

Where we become aware of a significant issue affecting an order, we will make reasonable efforts to provide an update.

14. Damaged Deliveries

Please inspect your order after delivery as soon as reasonably possible.

If the product or packaging shows significant damage, or if you believe the product was damaged during delivery, please contact us promptly.

We may ask you to provide photographs of the product, packaging and shipping label to help us review the issue.

15. Incorrect or Missing Items

If you receive an incorrect product or believe that an item is missing from your order, please contact our customer service team promptly with your order details.

We will review the order and advise you of the appropriate next steps.

16. Returns

Delivery and shipping arrangements relating to a return are subject to our Refund & Returns Policy.

Please contact us before returning a carpet so that our team can provide the appropriate instructions.

17. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to delivery services, shipping regions, charges, logistics arrangements or applicable requirements.

The latest version will be published on this page with the applicable revision date.