Terms of Service

1. About Zennova Carpets

This website is operated by Zennova Carpets Trading L.L.C, based in Dubai, United Arab Emirates.

Through our website, we provide information about our carpets, collections and services and allow customers to browse, enquire about and purchase eligible products.

2. Use of Our Website

You may use this website only for lawful purposes and in accordance with these Terms of Service.

You agree not to:

• Use the website for unlawful or fraudulent purposes
• Attempt to gain unauthorized access to the website, accounts, servers or related systems
• Introduce malicious code, viruses or other harmful technology
• Interfere with the operation, security or availability of the website
• Use automated methods to improperly access or extract website information
• Use our content in a way that infringes our intellectual-property rights

3. Customer Accounts

Certain website features may allow you to create a customer account.

You are responsible for providing accurate account information and for maintaining the confidentiality of your login credentials.

Please contact us if you believe your account has been accessed or used without authorization.

4. Product Information

We aim to provide accurate descriptions, photographs, dimensions, specifications and other information about our carpets.

Because carpets are physical products and may contain variations in texture, material, pattern or finish, minor differences may occur between products or production batches.

Colours may also appear differently depending on screen settings, lighting conditions and the environment in which a carpet is viewed.

5. Prices & Currency

Product prices are displayed in the currencies made available through our website.

Currency selection or automatic currency display may depend on your location or the currency selected on the website.

Prices, promotions and product availability may change without prior notice.

The final price applicable to an order will be shown during checkout before the order is submitted.

6. Orders

Placing an order through our website constitutes an offer to purchase the selected products.

After an order is submitted, you may receive an electronic acknowledgement or confirmation.

We reserve the right to reject or cancel an order where reasonably necessary, including in cases involving:

• Product unavailability
• Incorrect product or pricing information
• Payment authorization issues
• Suspected fraudulent activity
• Delivery restrictions
• Errors affecting the order or website

If an order is cancelled after payment has been collected, any amount due back to the customer will be handled through the applicable payment method or other appropriate process.

7. Payment

Payment must be made using one of the payment methods available at checkout.

Payment processing may be provided by third-party payment service providers and may be subject to their own terms and conditions.

You confirm that you are authorized to use the payment method provided for your order.

8. Custom-Size & Special Orders

Zennova Carpets may provide custom sizing or other special-order services for selected products.

Customers are responsible for reviewing and confirming measurements, specifications and other details before approving a custom order.

Additional pricing, production time and delivery requirements may apply to custom orders.

Custom-made, personalized or altered products may not be eligible for standard returns or exchanges, except where required by applicable law or where the product is defective, damaged or does not match the confirmed specifications.

9. Shipping & Delivery

Shipping availability, charges and estimated delivery times depend on the destination, product and applicable delivery method.

Delivery dates and timeframes are estimates unless expressly confirmed otherwise.

Additional details are provided in our Shipping Policy.

10. Returns & Exchanges

Eligible returns and exchanges are handled in accordance with our Refund & Returns Policy.

Customers should review the applicable return conditions, timeframes and exclusions before making a return request.

11. Product Availability

All products are subject to availability.

Although we aim to keep stock information accurate, a product may occasionally become unavailable after an order has been submitted.

If this occurs, we will contact you regarding the affected product and available options.

12. Promotions & Discount Codes

Promotions, offers and discount codes may be subject to additional terms, validity periods, product exclusions or minimum purchase requirements.

Unless otherwise stated, promotional offers cannot necessarily be combined with other discounts.

13. Intellectual Property

Website content, including text, photographs, graphics, logos, branding, design elements and other materials, is owned by or licensed to Zennova Carpets unless otherwise indicated.

You may not reproduce, distribute, modify, commercially exploit or otherwise use protected website content without appropriate authorization.

14. Third-Party Services & Links

Our website may use third-party services or contain links to websites operated by third parties.

We are not responsible for the content, availability, policies or practices of independent third-party websites and services.

15. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

Website access may occasionally be restricted or interrupted for maintenance, updates, technical issues or circumstances outside our reasonable control.

16. Limitation of Liability

To the extent permitted by applicable law, Zennova Carpets will not be liable for indirect, incidental or consequential losses arising solely from the use or inability to use this website.

Nothing in these Terms of Service excludes or limits liability that cannot lawfully be excluded or limited.

17. Privacy

Personal information collected through our website is handled in accordance with our Privacy Policy.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, services, business practices or applicable requirements.

The latest version will be published on this page with the applicable revision date.

19. Governing Law

These Terms of Service are governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai, subject to any mandatory consumer rights or other laws that may apply to a particular transaction.