Privacy Policy

1. Information We Collect

We may collect personal information that you provide directly to us when you use our website, place an order, create an account, contact our team or otherwise interact with our services.

This information may include:

• Name and contact details
• Email address and telephone number
• Billing and delivery address
• Account and login information
• Order and purchase information
• Product enquiries and custom-size requests
• Communications you send to us

2. Payment Information

When you make a purchase, your payment is processed through the payment methods available on our website. Payment information may be handled directly by our payment service providers.

Zennova Carpets does not intend to store complete payment-card details on its own website systems where payment processing is performed by an authorised third-party payment provider.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include your device type, browser type, IP address, pages visited, referring pages and general website usage information.

We may use cookies and similar technologies to operate the website, remember preferences, understand website usage and improve the shopping experience.

4. How We Use Your Information

We may use your information to:

• Process and fulfil your orders
• Arrange delivery and provide order updates
• Manage your customer account
• Respond to enquiries and customer-support requests
• Process custom carpet and sizing enquiries
• Improve our products, website and services
• Prevent fraud and protect our website
• Comply with applicable legal obligations
• Send marketing communications where permitted

5. Sharing Your Information

We may share information with service providers where necessary to operate our business and provide services to you.

These may include providers involved in:

• Payment processing
• Order fulfilment and delivery
• Website hosting and technical services
• Customer support
• Analytics and website performance
• Marketing and communications
• Fraud prevention and security

We may also disclose information when required by law or where reasonably necessary to protect our legal rights, customers or business.

6. Cookies

Our website may use cookies and similar technologies required for functions such as the shopping cart, customer account, language or currency preferences, analytics and other website features.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect some website functionality.

7. Marketing Communications

If you choose to receive promotional communications from us, we may send information about products, collections, offers and other Zennova Carpets updates.

You may unsubscribe from marketing emails using the unsubscribe option included in those communications.

8. Data Security

We take reasonable administrative and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and transaction records, resolve disputes and comply with applicable legal, accounting and regulatory requirements.

10. Your Privacy Choices

Depending on the laws applicable to you, you may have rights relating to your personal information, including requesting access to, correction of, or deletion of certain personal information.

You may contact us using the details below regarding a privacy request. We may need to verify your identity before processing certain requests.

11. International Customers

Zennova Carpets serves customers in multiple countries. Where necessary for providing our services, information may be processed or transferred across jurisdictions, including through service providers supporting our website, payments, communications and order fulfilment.

12. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by third parties. Their privacy practices are governed by their own policies, and we encourage you to review those policies when using their services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or applicable requirements.

The latest version will be published on this page with an updated revision date.