Terms & Conditions

WEBSITE TERMS

Welcome to ZENNOVA CARPETS TRADING. By entering our Website, you agree to these Terms and conditions . Please review these carefully prior to making any purchases. By using this site, you agree to comply with these Terms.

ELIGIBILITY

We aim to make the Website and its associated services available to as many of you as possible. However, we do require that you are at least 18 years of age, able to lawfully: (i) make payment through one of our accepted tender types; (ii) agree to these Terms; and (ii) enter into binding Orders with us. In addition, only Orders with delivery addresses within the UAE can currently be processed via the UAE Website. Please refer to the Delivery section below. The Website is for your personal or gift use only and commercial usage is not permitted. We reserve the right to decline Orders where we suspect commercial usage.

REGISTRATION

In order to take advantage of the features and services of this Website, you can either utilize the Website (or the Website Call Centre) on a “guest check-out” basis or create an Account and register your details with us. If you are an Amber or Facebook member, you may also login using your Amber and/or Facebook membership details. It is your ongoing responsibility to make sure that any personal and payment details you provide to us are valid, accurate and complete. You can update your details by contacting us here, contacting our Website Call Centre on our UAE toll free number800-OUNASS or updating them in your Website profile. Please keep your account details and password confidential and secure. Our customer service agents will never ask you for your password. We are committed to complying with our Privacy Policy but are not responsible for any loss suffered through misuse of those details. Please notify us as soon as possible if you believe your account has been compromised. 

POLICY FOR EXCHANGE AND REFUND

In Order with Exchange the Product with in the passage of 48 hrs you can Exchange the Product  to bring it back to the Zennova Carpet Company after 48hrs Passed the Product is not acceptable for Exchange .

In Order with refund there is no such criteria in the Rules & Regulation of a company to refund the payment to the customer back so Refund is not Possible on any reasion ..


 


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