FAQ

How do I set-up an account?

To create an account, simply head over to the ‘Account’ page on your app and input your credentials. You’ll then receive a confirmation email, after which you can log in normally.

How can I log in/retrieve my password?

If you are a registered user and forgot your password, tap on 'Forgot Password' and you will receive an email with instructions on how to reset it. For any other technical difficulties, please contact our Customer Care team between 9am - 10pm on our UAE toll free number 0987654321 or by emailing us at info@zennovacarpet.ae

What about my data privacy?

We take data protection very seriously here at Zennova. Information you provide to us via our app is stored on secure servers. Any payment transactions carried out through our app will be encrypted using Secure Socket Layer technology. Your card details and passwords are not available to any of our employees. However, please do note that it is your responsibility to keep any app passwords or login codes issued to or chosen by you, confidential. We do share information with carefully selected third parties but we take care in doing so. For full details on how we handle data, please read our Privacy Policy.

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