{"id":594,"date":"2026-09-30T14:11:12","date_gmt":"2026-09-30T14:11:12","guid":{"rendered":"http:\/\/localhost\/zennovacarpet\/?page_id=594"},"modified":"2026-10-14T07:33:10","modified_gmt":"2026-10-14T07:33:10","slug":"faq-and-policies","status":"publish","type":"page","link":"https:\/\/zennovacarpet.com\/ar\/faq-and-policies\/","title":{"rendered":"FAQ &amp; Policies"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"594\" class=\"elementor elementor-594\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5d3029 e-con e-atomic-element e-flexbox-base e-default-div e-930d3ca\" data-id=\"d5d3029\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"d5d3029\">\n    \t\t<div class=\"elementor-element elementor-element-e767be3 elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"e767be3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section class=\"zn-faq-page\">\r\n\r\n    <!-- =====================================================\r\n         PAGE HEADER\r\n    ====================================================== -->\r\n    <div class=\"zn-policy-header\">\r\n        <div class=\"site-container\">\r\n\r\n            <div class=\"zn-policy-header-inner\">\r\n\r\n                <span class=\"zn-policy-eyebrow\">\r\n                    Zennova Carpets\r\n                <\/span>\r\n\r\n                <h1 class=\"zn-policy-title\">\r\n                    FAQ &amp; Policies\r\n                <\/h1>\r\n\r\n                <p class=\"zn-policy-subtitle\">\r\n                    Helpful information about our carpets, orders,\r\n                    delivery, payments, returns and services.\r\n                <\/p>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n    <\/div>\r\n\r\n\r\n    <!-- =====================================================\r\n         FAQ CONTENT\r\n    ====================================================== -->\r\n    <div class=\"zn-faq-body\">\r\n\r\n        <div class=\"site-container\">\r\n\r\n            <div class=\"zn-faq-content\">\r\n\r\n\r\n                <!-- =================================================\r\n                     INTRO\r\n                ================================================== -->\r\n                <div class=\"zn-faq-intro\">\r\n\r\n\t\t\t\t\t<span class=\"zn-faq-eyebrow\">\r\n\t\t\t\t\t\tCustomer Support\r\n\t\t\t\t\t<\/span>\r\n\r\n\t\t\t\t\t<h2>\r\n\t\t\t\t\t\tFrequently Asked Questions\r\n\t\t\t\t\t<\/h2>\r\n\r\n\t\t\t\t\t<p>\r\n\t\t\t\t\t\tFind quick answers about orders, carpets, custom sizing,\r\n\t\t\t\t\t\tdelivery, returns and payments.\r\n\t\t\t\t\t<\/p>\r\n\r\n\t\t\t\t<\/div>\r\n\r\n\r\n                <!-- =================================================\r\n                     ORDERS & SHOPPING\r\n                ================================================== -->\r\n                <div class=\"zn-faq-category\">\r\n\r\n                    <h3 class=\"zn-faq-category-title\">\r\n                        Orders &amp; Shopping\r\n                    <\/h3>\r\n\r\n\r\n                    <div class=\"zn-faq-item\">\r\n\r\n                        <button class=\"zn-faq-question\"\r\n                                type=\"button\"\r\n                                aria-expanded=\"false\">\r\n\r\n                            <span>\r\n                                How can I place an order?\r\n                            <\/span>\r\n\r\n                            <span class=\"zn-faq-icon\"\r\n                                  aria-hidden=\"true\"><\/span>\r\n\r\n                        <\/button>\r\n\r\n                        <div class=\"zn-faq-answer\">\r\n\r\n                            <div class=\"zn-faq-answer-inner\">\r\n                                <p>\r\n                                    Browse our collections, select the carpet\r\n                                    and available options you prefer, and add\r\n                                    the product to your cart. You can then\r\n                                    proceed through checkout to provide your\r\n                                    delivery information and complete payment.\r\n                                <\/p>\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n\r\n                    <div class=\"zn-faq-item\">\r\n\r\n                        <button class=\"zn-faq-question\"\r\n                                type=\"button\"\r\n                                aria-expanded=\"false\">\r\n\r\n                            <span>\r\n                                Do I need an account to place an order?\r\n                            <\/span>\r\n\r\n                            <span class=\"zn-faq-icon\"\r\n                                  aria-hidden=\"true\"><\/span>\r\n\r\n                        <\/button>\r\n\r\n                        <div class=\"zn-faq-answer\">\r\n\r\n                            <div class=\"zn-faq-answer-inner\">\r\n                                <p>\r\n                                    Where guest checkout is available, you may\r\n                                    place an order without creating an account.\r\n                                    Creating an account can make it easier to\r\n                                    manage your details and review available\r\n                                    order information.\r\n                                <\/p>\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n\r\n                    <div class=\"zn-faq-item\">\r\n\r\n                        <button class=\"zn-faq-question\"\r\n                                type=\"button\"\r\n                                aria-expanded=\"false\">\r\n\r\n                            <span>\r\n                                Can I change or cancel my order?\r\n                            <\/span>\r\n\r\n                            <span class=\"zn-faq-icon\"\r\n                                  aria-hidden=\"true\"><\/span>\r\n\r\n                        <\/button>\r\n\r\n                        <div class=\"zn-faq-answer\">\r\n\r\n                            <div class=\"zn-faq-answer-inner\">\r\n                                <p>\r\n                                    Please contact us as soon as possible if\r\n                                    you need to change or cancel an order.\r\n                                    We will try to assist where the order has\r\n                                    not already entered preparation,\r\n                                    customization or delivery processing.\r\n                                <\/p>\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n                <!-- =================================================\r\n                     CARPETS & PRODUCTS\r\n                ================================================== -->\r\n                <div class=\"zn-faq-category\">\r\n\r\n                    <h3 class=\"zn-faq-category-title\">\r\n                        Carpets &amp; Products\r\n                    <\/h3>\r\n\r\n\r\n                    <div class=\"zn-faq-item\">\r\n\r\n                        <button class=\"zn-faq-question\"\r\n                                type=\"button\"\r\n                                aria-expanded=\"false\">\r\n\r\n                            <span>\r\n                                What types of carpets does Zennova offer?\r\n                            <\/span>\r\n\r\n                            <span class=\"zn-faq-icon\"\r\n                                  aria-hidden=\"true\"><\/span>\r\n\r\n                        <\/button>\r\n\r\n                        <div class=\"zn-faq-answer\">\r\n\r\n                            <div class=\"zn-faq-answer-inner\">\r\n                                <p>\r\n                                    Zennova Carpets offers both machine-made\r\n                                    and handmade carpets across a range of\r\n                                    styles and collections designed for\r\n                                    different interiors.\r\n                                <\/p>\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n\r\n                    <div class=\"zn-faq-item\">\r\n\r\n                        <button class=\"zn-faq-question\"\r\n                                type=\"button\"\r\n                                aria-expanded=\"false\">\r\n\r\n                            <span>\r\n                                Will the carpet colour look exactly the same\r\n                                as it does on my screen?\r\n                            <\/span>\r\n\r\n                            <span class=\"zn-faq-icon\"\r\n                                  aria-hidden=\"true\"><\/span>\r\n\r\n                        <\/button>\r\n\r\n                        <div class=\"zn-faq-answer\">\r\n\r\n                            <div class=\"zn-faq-answer-inner\">\r\n                                <p>\r\n                                    We aim to represent our carpets as\r\n                                    accurately as possible. However, colours\r\n                                    can appear slightly different depending on\r\n                                    your screen settings, lighting conditions\r\n                                    and the environment in which the carpet is\r\n                                    viewed.\r\n                                <\/p>\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n\r\n                    <div class=\"zn-faq-item\">\r\n\r\n                        <button class=\"zn-faq-question\"\r\n                                type=\"button\"\r\n                                aria-expanded=\"false\">\r\n\r\n                            <span>\r\n                                How do I choose the right carpet size?\r\n                            <\/span>\r\n\r\n                            <span class=\"zn-faq-icon\"\r\n                                  aria-hidden=\"true\"><\/span>\r\n\r\n                        <\/button>\r\n\r\n                        <div class=\"zn-faq-answer\">\r\n\r\n                            <div class=\"zn-faq-answer-inner\">\r\n                                <p>\r\n                                    Measure the area where you intend to place\r\n                                    the carpet and consider the surrounding\r\n                                    furniture arrangement. Product pages show\r\n                                    the available size options for each\r\n                                    applicable carpet.\r\n                                <\/p>\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n                <!-- =================================================\r\n                     CUSTOM SIZES\r\n                ================================================== -->\r\n                <div class=\"zn-faq-category\">\r\n\r\n                    <h3 class=\"zn-faq-category-title\">\r\n                        Custom Sizes\r\n                    <\/h3>\r\n\r\n\r\n                    <div class=\"zn-faq-item\">\r\n\r\n                        <button class=\"zn-faq-question\"\r\n                                type=\"button\"\r\n                                aria-expanded=\"false\">\r\n\r\n                            <span>\r\n                                Can I request a custom carpet size?\r\n                            <\/span>\r\n\r\n                            <span class=\"zn-faq-icon\"\r\n                                  aria-hidden=\"true\"><\/span>\r\n\r\n                        <\/button>\r\n\r\n                        <div class=\"zn-faq-answer\">\r\n\r\n                            <div class=\"zn-faq-answer-inner\">\r\n                                <p>\r\n                                    Selected carpets may be available in custom\r\n                                    sizes. Where this service is available,\r\n                                    you can submit your required length, width,\r\n                                    quantity and other details through the\r\n                                    custom-size enquiry option.\r\n                                <\/p>\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n\r\n                    <div class=\"zn-faq-item\">\r\n\r\n                        <button class=\"zn-faq-question\"\r\n                                type=\"button\"\r\n                                aria-expanded=\"false\">\r\n\r\n                            <span>\r\n                                How is a custom-size carpet priced?\r\n                            <\/span>\r\n\r\n                            <span class=\"zn-faq-icon\"\r\n                                  aria-hidden=\"true\"><\/span>\r\n\r\n                        <\/button>\r\n\r\n                        <div class=\"zn-faq-answer\">\r\n\r\n                            <div class=\"zn-faq-answer-inner\">\r\n                                <p>\r\n                                    Pricing depends on the carpet,\r\n                                    measurements, quantity and applicable\r\n                                    customization requirements. After reviewing\r\n                                    your enquiry, our team can provide the\r\n                                    relevant information and quotation.\r\n                                <\/p>\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n\r\n                    <div class=\"zn-faq-item\">\r\n\r\n                        <button class=\"zn-faq-question\"\r\n                                type=\"button\"\r\n                                aria-expanded=\"false\">\r\n\r\n                            <span>\r\n                                Can custom-size carpets be returned?\r\n                            <\/span>\r\n\r\n                            <span class=\"zn-faq-icon\"\r\n                                  aria-hidden=\"true\"><\/span>\r\n\r\n                        <\/button>\r\n\r\n                        <div class=\"zn-faq-answer\">\r\n\r\n                            <div class=\"zn-faq-answer-inner\">\r\n                                <p>\r\n                                    Custom-size, personalized or specially\r\n                                    altered carpets are generally not eligible\r\n                                    for standard returns or exchanges unless\r\n                                    they are defective, damaged or do not match\r\n                                    the confirmed order specifications.\r\n                                <\/p>\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n                <!-- =================================================\r\n                     SHIPPING & DELIVERY\r\n                ================================================== -->\r\n                <div class=\"zn-faq-category\">\r\n\r\n                    <h3 class=\"zn-faq-category-title\">\r\n                        \u0627\u0644\u0634\u062d\u0646 \u0648\u0627\u0644\u062a\u0648\u0635\u064a\u0644\r\n                    <\/h3>\r\n\r\n\r\n                    <div class=\"zn-faq-item\">\r\n\r\n                        <button class=\"zn-faq-question\"\r\n                                type=\"button\"\r\n                                aria-expanded=\"false\">\r\n\r\n                            <span>\r\n                                Do you offer free delivery in the GCC?\r\n                            <\/span>\r\n\r\n                            <span class=\"zn-faq-icon\"\r\n                                  aria-hidden=\"true\"><\/span>\r\n\r\n                        <\/button>\r\n\r\n                        <div class=\"zn-faq-answer\">\r\n\r\n                            <div class=\"zn-faq-answer-inner\">\r\n                                <p>\r\n                                    Yes. Zennova Carpets offers complimentary\r\n                                    standard delivery for eligible orders\r\n                                    within GCC countries, including the UAE,\r\n                                    Saudi Arabia, Oman, Qatar, Kuwait and\r\n                                    Bahrain.\r\n                                <\/p>\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n\r\n                    <div class=\"zn-faq-item\">\r\n\r\n                        <button class=\"zn-faq-question\"\r\n                                type=\"button\"\r\n                                aria-expanded=\"false\">\r\n\r\n                            <span>\r\n                                Do you deliver internationally?\r\n                            <\/span>\r\n\r\n                            <span class=\"zn-faq-icon\"\r\n                                  aria-hidden=\"true\"><\/span>\r\n\r\n                        <\/button>\r\n\r\n                        <div class=\"zn-faq-answer\">\r\n\r\n                            <div class=\"zn-faq-answer-inner\">\r\n                                <p>\r\n                                    Yes. We provide delivery to selected\r\n                                    international destinations, including\r\n                                    destinations in Europe, the United Kingdom,\r\n                                    the United States and other supported\r\n                                    regions. International shipping charges\r\n                                    apply.\r\n                                <\/p>\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n\r\n                    <div class=\"zn-faq-item\">\r\n\r\n                        <button class=\"zn-faq-question\"\r\n                                type=\"button\"\r\n                                aria-expanded=\"false\">\r\n\r\n                            <span>\r\n                                How long will my order take to arrive?\r\n                            <\/span>\r\n\r\n                            <span class=\"zn-faq-icon\"\r\n                                  aria-hidden=\"true\"><\/span>\r\n\r\n                        <\/button>\r\n\r\n                        <div class=\"zn-faq-answer\">\r\n\r\n                            <div class=\"zn-faq-answer-inner\">\r\n                                <p>\r\n                                    Delivery times depend on your destination,\r\n                                    product availability and the applicable\r\n                                    delivery method. Where available, an\r\n                                    estimated delivery timeframe will be shown\r\n                                    or communicated for your order.\r\n                                <\/p>\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n\r\n                    <div class=\"zn-faq-item\">\r\n\r\n                        <button class=\"zn-faq-question\"\r\n                                type=\"button\"\r\n                                aria-expanded=\"false\">\r\n\r\n                            <span>\r\n                                Will I receive delivery tracking?\r\n                            <\/span>\r\n\r\n                            <span class=\"zn-faq-icon\"\r\n                                  aria-hidden=\"true\"><\/span>\r\n\r\n                        <\/button>\r\n\r\n                        <div class=\"zn-faq-answer\">\r\n\r\n                            <div class=\"zn-faq-answer-inner\">\r\n                                <p>\r\n                                    Tracking information may be provided when\r\n                                    available, depending on the destination\r\n                                    and delivery method.\r\n                                <\/p>\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n                <!-- =================================================\r\n                     RETURNS & EXCHANGES\r\n                ================================================== -->\r\n                <div class=\"zn-faq-category\">\r\n\r\n                    <h3 class=\"zn-faq-category-title\">\r\n                        \u0627\u0644\u0625\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644\r\n                    <\/h3>\r\n\r\n\r\n                    <div class=\"zn-faq-item\">\r\n\r\n                        <button class=\"zn-faq-question\"\r\n                                type=\"button\"\r\n                                aria-expanded=\"false\">\r\n\r\n                            <span>\r\n                                What is your return period?\r\n                            <\/span>\r\n\r\n                            <span class=\"zn-faq-icon\"\r\n                                  aria-hidden=\"true\"><\/span>\r\n\r\n                        <\/button>\r\n\r\n                        <div class=\"zn-faq-answer\">\r\n\r\n                            <div class=\"zn-faq-answer-inner\">\r\n                                <p>\r\n                                    Eligible UAE orders should be reported for\r\n                                    return within 7 days of receipt. Eligible\r\n                                    international orders should be reported\r\n                                    within 14 days of receipt.\r\n                                <\/p>\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n\r\n                    <div class=\"zn-faq-item\">\r\n\r\n                        <button class=\"zn-faq-question\"\r\n                                type=\"button\"\r\n                                aria-expanded=\"false\">\r\n\r\n                            <span>\r\n                                Do you provide refunds?\r\n                            <\/span>\r\n\r\n                            <span class=\"zn-faq-icon\"\r\n                                  aria-hidden=\"true\"><\/span>\r\n\r\n                        <\/button>\r\n\r\n                        <div class=\"zn-faq-answer\">\r\n\r\n                            <div class=\"zn-faq-answer-inner\">\r\n                                <p>\r\n                                    For eligible standard returns, Zennova\r\n                                    Carpets generally provides an exchange or\r\n                                    store credit rather than a cash refund,\r\n                                    subject to the conditions in our Refund\r\n                                    &amp; Returns Policy.\r\n                                <\/p>\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n\r\n                    <div class=\"zn-faq-item\">\r\n\r\n                        <button class=\"zn-faq-question\"\r\n                                type=\"button\"\r\n                                aria-expanded=\"false\">\r\n\r\n                            <span>\r\n                                What should I do if my carpet arrives damaged?\r\n                            <\/span>\r\n\r\n                            <span class=\"zn-faq-icon\"\r\n                                  aria-hidden=\"true\"><\/span>\r\n\r\n                        <\/button>\r\n\r\n                        <div class=\"zn-faq-answer\">\r\n\r\n                            <div class=\"zn-faq-answer-inner\">\r\n                                <p>\r\n                                    Contact our team promptly and provide your\r\n                                    order details together with photographs or\r\n                                    other relevant information showing the\r\n                                    damage. Our team will review the issue and\r\n                                    advise you of the appropriate next steps.\r\n                                <\/p>\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n                <!-- =================================================\r\n                     PAYMENTS & CURRENCY\r\n                ================================================== -->\r\n                <div class=\"zn-faq-category\">\r\n\r\n                    <h3 class=\"zn-faq-category-title\">\r\n                        Payments &amp; Currency\r\n                    <\/h3>\r\n\r\n\r\n                    <div class=\"zn-faq-item\">\r\n\r\n                        <button class=\"zn-faq-question\"\r\n                                type=\"button\"\r\n                                aria-expanded=\"false\">\r\n\r\n                            <span>\r\n                                What payment methods do you accept?\r\n                            <\/span>\r\n\r\n                            <span class=\"zn-faq-icon\"\r\n                                  aria-hidden=\"true\"><\/span>\r\n\r\n                        <\/button>\r\n\r\n                        <div class=\"zn-faq-answer\">\r\n\r\n                            <div class=\"zn-faq-answer-inner\">\r\n                                <p>\r\n                                    Available payment methods are displayed\r\n                                    during checkout. The methods available may\r\n                                    vary depending on your location, currency\r\n                                    and order.\r\n                                <\/p>\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n\r\n                    <div class=\"zn-faq-item\">\r\n\r\n                        <button class=\"zn-faq-question\"\r\n                                type=\"button\"\r\n                                aria-expanded=\"false\">\r\n\r\n                            <span>\r\n                                Can I shop in my local currency?\r\n                            <\/span>\r\n\r\n                            <span class=\"zn-faq-icon\"\r\n                                  aria-hidden=\"true\"><\/span>\r\n\r\n                        <\/button>\r\n\r\n                        <div class=\"zn-faq-answer\">\r\n\r\n                            <div class=\"zn-faq-answer-inner\">\r\n                                <p>\r\n                                    Our website supports multiple currencies\r\n                                    for selected markets. The displayed\r\n                                    currency may be selected automatically\r\n                                    according to location or changed using the\r\n                                    available currency selector.\r\n                                <\/p>\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n                <!-- =================================================\r\n                     INTERNATIONAL ORDERS\r\n                ================================================== -->\r\n                <div class=\"zn-faq-category\">\r\n\r\n                    <h3 class=\"zn-faq-category-title\">\r\n                        International Orders\r\n                    <\/h3>\r\n\r\n\r\n                    <div class=\"zn-faq-item\">\r\n\r\n                        <button class=\"zn-faq-question\"\r\n                                type=\"button\"\r\n                                aria-expanded=\"false\">\r\n\r\n                            <span>\r\n                                Will I need to pay customs or import charges?\r\n                            <\/span>\r\n\r\n                            <span class=\"zn-faq-icon\"\r\n                                  aria-hidden=\"true\"><\/span>\r\n\r\n                        <\/button>\r\n\r\n                        <div class=\"zn-faq-answer\">\r\n\r\n                            <div class=\"zn-faq-answer-inner\">\r\n                                <p>\r\n                                    International orders may be subject to\r\n                                    customs duties, taxes or other charges\r\n                                    imposed by the destination country. Where\r\n                                    these charges are not collected by Zennova\r\n                                    Carpets at checkout, they may be payable\r\n                                    separately by the recipient.\r\n                                <\/p>\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n\r\n                    <div class=\"zn-faq-item\">\r\n\r\n                        <button class=\"zn-faq-question\"\r\n                                type=\"button\"\r\n                                aria-expanded=\"false\">\r\n\r\n                            <span>\r\n                                Can international orders be returned?\r\n                            <\/span>\r\n\r\n                            <span class=\"zn-faq-icon\"\r\n                                  aria-hidden=\"true\"><\/span>\r\n\r\n                        <\/button>\r\n\r\n                        <div class=\"zn-faq-answer\">\r\n\r\n                            <div class=\"zn-faq-answer-inner\">\r\n                                <p>\r\n                                    Eligible international orders may be\r\n                                    returned subject to our Refund &amp;\r\n                                    Returns Policy. International return\r\n                                    shipping costs may be the customer's\r\n                                    responsibility unless the product was\r\n                                    damaged, defective or incorrectly supplied.\r\n                                <\/p>\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n                <!-- =================================================\r\n                     POLICIES\r\n                ================================================== -->\r\n                <div class=\"zn-faq-policies\">\r\n\r\n                    <div class=\"zn-faq-policies-heading\">\r\n\r\n                        <span class=\"zn-faq-eyebrow\">\r\n                            Customer Information\r\n                        <\/span>\r\n\r\n                        <h2>\r\n                            Our Policies\r\n                        <\/h2>\r\n\r\n                        <p>\r\n                            Review our policies for detailed information about\r\n                            privacy, returns, website terms and delivery.\r\n                        <\/p>\r\n\r\n                    <\/div>\r\n\r\n\r\n                    <div class=\"zn-policy-links-grid\">\r\n\r\n\r\n                        <a class=\"zn-policy-link-card\"\r\n                           href=\"\/ar\/privacy-policy\/\">\r\n\r\n                            <span class=\"zn-policy-link-number\">\r\n                                01\r\n                            <\/span>\r\n\r\n                            <div>\r\n                                <h3>\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629<\/h3>\r\n                                <p>\r\n                                    How we collect, use and protect your\r\n                                    personal information.\r\n                                <\/p>\r\n                            <\/div>\r\n\r\n                            <span class=\"zn-policy-link-arrow\">\r\n                                \u2192\r\n                            <\/span>\r\n\r\n                        <\/a>\r\n\r\n\r\n                        <a class=\"zn-policy-link-card\"\r\n                           href=\"\/ar\/refund-policy\/\">\r\n\r\n                            <span class=\"zn-policy-link-number\">\r\n                                02\r\n                            <\/span>\r\n\r\n                            <div>\r\n                                <h3>Refund &amp; Returns<\/h3>\r\n                                <p>\r\n                                    Information about returns, exchanges\r\n                                    and store credit.\r\n                                <\/p>\r\n                            <\/div>\r\n\r\n                            <span class=\"zn-policy-link-arrow\">\r\n                                \u2192\r\n                            <\/span>\r\n\r\n                        <\/a>\r\n\r\n\r\n                        <a class=\"zn-policy-link-card\"\r\n                           href=\"\/ar\/terms-of-service\/\">\r\n\r\n                            <span class=\"zn-policy-link-number\">\r\n                                03\r\n                            <\/span>\r\n\r\n                            <div>\r\n                                <h3>Terms of Service<\/h3>\r\n                                <p>\r\n                                    Terms governing use of our website\r\n                                    and services.\r\n                                <\/p>\r\n                            <\/div>\r\n\r\n                            <span class=\"zn-policy-link-arrow\">\r\n                                \u2192\r\n                            <\/span>\r\n\r\n                        <\/a>\r\n\r\n\r\n                        <a class=\"zn-policy-link-card\"\r\n                           href=\"\/ar\/shipping-policy\/\">\r\n\r\n                            <span class=\"zn-policy-link-number\">\r\n                                04\r\n                            <\/span>\r\n\r\n                            <div>\r\n                                <h3>Shipping Policy<\/h3>\r\n                                <p>\r\n                                    UAE, GCC and international delivery\r\n                                    information.\r\n                                <\/p>\r\n                            <\/div>\r\n\r\n                            <span class=\"zn-policy-link-arrow\">\r\n                                \u2192\r\n                            <\/span>\r\n\r\n                        <\/a>\r\n\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n\r\n                <!-- =================================================\r\n                     CONTACT\r\n                ================================================== -->\r\n                <div class=\"zn-faq-help\">\r\n\r\n                    <span class=\"zn-faq-eyebrow\">\r\n                        Need More Help?\r\n                    <\/span>\r\n\r\n                    <h2>\r\n                        We're here to assist.\r\n                    <\/h2>\r\n\r\n                    <p>\r\n                        If you couldn't find the answer you're looking for,\r\n                        contact our team and we'll be happy to help.\r\n                    <\/p>\r\n\r\n                    <a href=\"mailto:info@zennovacarpet.com\"\r\n                       class=\"zn-faq-contact-link\">\r\n\r\n                        info@zennovacarpet.com\r\n\r\n                    <\/a>\r\n\r\n                <\/div>\r\n\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n<\/section>\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Zennova Carpets FAQ &amp; Policies Helpful information about our carpets, orders, delivery, payments, returns and services. Customer Support Frequently Asked Questions Find quick answers about orders, carpets, custom sizing, delivery, returns and payments. Orders &amp; Shopping How can I place an order? Browse our collections, select the carpet and available options you prefer, and add [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-594","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/zennovacarpet.com\/ar\/wp-json\/wp\/v2\/pages\/594","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zennovacarpet.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zennovacarpet.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zennovacarpet.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zennovacarpet.com\/ar\/wp-json\/wp\/v2\/comments?post=594"}],"version-history":[{"count":7,"href":"https:\/\/zennovacarpet.com\/ar\/wp-json\/wp\/v2\/pages\/594\/revisions"}],"predecessor-version":[{"id":601,"href":"https:\/\/zennovacarpet.com\/ar\/wp-json\/wp\/v2\/pages\/594\/revisions\/601"}],"wp:attachment":[{"href":"https:\/\/zennovacarpet.com\/ar\/wp-json\/wp\/v2\/media?parent=594"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}