{"id":589,"date":"2026-09-30T14:06:46","date_gmt":"2026-09-30T14:06:46","guid":{"rendered":"http:\/\/localhost\/zennovacarpet\/?page_id=589"},"modified":"2026-09-30T14:07:12","modified_gmt":"2026-09-30T14:07:12","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/zennovacarpet.com\/ar\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"
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\r\n\r\n \r\n Zennova Carpets\r\n <\/span>\r\n\r\n

\r\n Shipping Policy\r\n <\/h1>\r\n\r\n

\r\n Delivery information for UAE, GCC and international orders.\r\n <\/p>\r\n\r\n

\r\n Last updated: 30 September 2026\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n\r\n\r\n \r\n
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\r\n Zennova Carpets delivers to customers across the UAE,\r\n GCC and selected international destinations. This Shipping\r\n Policy explains our delivery areas, shipping charges,\r\n estimated delivery times and other important information\r\n relating to the delivery of your order.\r\n <\/p>\r\n\r\n\r\n \r\n

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1. Delivery Areas<\/h2>\r\n\r\n

\r\n We provide delivery within the United Arab Emirates,\r\n across GCC countries and to selected international\r\n destinations.\r\n <\/p>\r\n\r\n

\r\n International delivery availability may depend on the\r\n destination, product dimensions, weight and applicable\r\n logistics arrangements.\r\n <\/p>\r\n\r\n

\r\n If delivery is not available to your location through\r\n our standard checkout process, please contact our team\r\n for assistance.\r\n <\/p>\r\n\r\n <\/div>\r\n\r\n\r\n \r\n

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2. UAE & GCC Delivery<\/h2>\r\n\r\n

\r\n Zennova Carpets offers complimentary standard delivery\r\n for eligible orders within GCC countries.\r\n <\/p>\r\n\r\n

\r\n GCC destinations include:\r\n <\/p>\r\n\r\n

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  • United Arab Emirates<\/li>\r\n
  • Saudi Arabia<\/li>\r\n
  • Oman<\/li>\r\n
  • Qatar<\/li>\r\n
  • Kuwait<\/li>\r\n
  • Bahrain<\/li>\r\n <\/ul>\r\n\r\n

    \r\n Any exceptional delivery requirement or additional\r\n service that falls outside standard delivery may be\r\n discussed with the customer before fulfilment.\r\n <\/p>\r\n\r\n <\/div>\r\n\r\n\r\n \r\n

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    3. International Delivery<\/h2>\r\n\r\n

    \r\n We offer international delivery to selected countries,\r\n including destinations in Europe, the United Kingdom,\r\n the United States and other supported regions.\r\n <\/p>\r\n\r\n

    \r\n International shipping charges are not included in our\r\n complimentary GCC delivery service.\r\n <\/p>\r\n\r\n

    \r\n The applicable international delivery charge will\r\n depend on the destination and the characteristics of\r\n the order.\r\n <\/p>\r\n\r\n

    \r\n Where available, the applicable shipping charge will be\r\n displayed or communicated before the order is\r\n completed.\r\n <\/p>\r\n\r\n <\/div>\r\n\r\n\r\n \r\n

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    4. Delivery Timeframes<\/h2>\r\n\r\n

    \r\n Estimated delivery times vary according to the\r\n destination, product availability and delivery method.\r\n <\/p>\r\n\r\n

    \r\n Where a delivery estimate is displayed on our website\r\n or communicated by our team, it should be treated as an\r\n estimate unless expressly confirmed otherwise.\r\n <\/p>\r\n\r\n

    \r\n Delivery times may be affected by weekends, public\r\n holidays, customs procedures, remote locations or\r\n circumstances outside our reasonable control.\r\n <\/p>\r\n\r\n <\/div>\r\n\r\n\r\n \r\n

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    5. Order Processing<\/h2>\r\n\r\n

    \r\n Orders are prepared for delivery after the order and\r\n applicable payment have been confirmed.\r\n <\/p>\r\n\r\n

    \r\n Processing times may vary depending on product\r\n availability, order volume and whether the product\r\n requires special preparation.\r\n <\/p>\r\n\r\n

    \r\n Orders placed outside normal business hours, on\r\n weekends or on public holidays may begin processing on\r\n the next applicable business day.\r\n <\/p>\r\n\r\n <\/div>\r\n\r\n\r\n \r\n

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    6. Custom & Special Orders<\/h2>\r\n\r\n

    \r\n Custom-size, personalized or specially ordered carpets\r\n may require additional production or preparation time\r\n before dispatch.\r\n <\/p>\r\n\r\n

    \r\n Where applicable, an estimated production and delivery\r\n timeframe will be communicated separately for a custom\r\n order.\r\n <\/p>\r\n\r\n

    \r\n Delivery estimates for standard in-stock products\r\n should not be assumed to apply to custom or special\r\n orders.\r\n <\/p>\r\n\r\n <\/div>\r\n\r\n\r\n \r\n

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    7. Order & Delivery Updates<\/h2>\r\n\r\n

    \r\n Customers may receive order and delivery updates using\r\n the contact information provided during checkout.\r\n <\/p>\r\n\r\n

    \r\n Depending on the delivery method and destination,\r\n tracking information may also be provided when\r\n available.\r\n <\/p>\r\n\r\n

    \r\n Please ensure that your email address, telephone number\r\n and delivery details are accurate when placing your\r\n order.\r\n <\/p>\r\n\r\n <\/div>\r\n\r\n\r\n \r\n

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    8. Delivery Address<\/h2>\r\n\r\n

    \r\n Customers are responsible for providing a complete and\r\n accurate delivery address.\r\n <\/p>\r\n\r\n

    \r\n Please include all information reasonably required to\r\n complete delivery, such as building, villa, apartment,\r\n street, area, city and contact details where\r\n applicable.\r\n <\/p>\r\n\r\n

    \r\n If you notice an error in your delivery information,\r\n please contact us as soon as possible.\r\n <\/p>\r\n\r\n

    \r\n Once an order has been dispatched, it may not always be\r\n possible to change the delivery address.\r\n <\/p>\r\n\r\n <\/div>\r\n\r\n\r\n \r\n

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    9. Receiving Your Order<\/h2>\r\n\r\n

    \r\n Please ensure that someone is available to receive the\r\n order where required by the applicable delivery\r\n service.\r\n <\/p>\r\n\r\n

    \r\n For larger carpets or deliveries requiring special\r\n handling, our team or delivery provider may contact you\r\n to coordinate delivery.\r\n <\/p>\r\n\r\n <\/div>\r\n\r\n\r\n \r\n

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    10. Delivery Access<\/h2>\r\n\r\n

    \r\n Customers should ensure that the delivery location is\r\n reasonably accessible for the size of the ordered\r\n carpet.\r\n <\/p>\r\n\r\n

    \r\n Please consider entrances, lifts, staircases, corridors\r\n and other access restrictions before ordering\r\n oversized products.\r\n <\/p>\r\n\r\n

    \r\n Additional arrangements or charges may apply where\r\n special handling or non-standard access is required.\r\n <\/p>\r\n\r\n <\/div>\r\n\r\n\r\n \r\n

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    11. Failed Delivery<\/h2>\r\n\r\n

    \r\n If delivery cannot be completed because the recipient\r\n is unavailable, the address is incorrect or access\r\n cannot be provided, a further delivery attempt may\r\n need to be arranged.\r\n <\/p>\r\n\r\n

    \r\n Additional delivery charges may apply where a\r\n redelivery is required due to circumstances outside\r\n the control of Zennova Carpets or the delivery\r\n provider.\r\n <\/p>\r\n\r\n <\/div>\r\n\r\n\r\n \r\n

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    12. International Customs & Import Charges<\/h2>\r\n\r\n

    \r\n International orders may be subject to customs\r\n procedures, import duties, taxes or other charges\r\n imposed by the destination country.\r\n <\/p>\r\n\r\n

    \r\n Where such charges are not included in the amount\r\n collected by Zennova Carpets at checkout, they may be\r\n payable separately by the recipient in accordance with\r\n the rules of the destination country.\r\n <\/p>\r\n\r\n

    \r\n Customs processing may also affect the final delivery\r\n timeframe.\r\n <\/p>\r\n\r\n <\/div>\r\n\r\n\r\n \r\n

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    13. Delivery Delays<\/h2>\r\n\r\n

    \r\n While we aim to deliver orders within the estimated\r\n timeframe, delays can occasionally occur.\r\n <\/p>\r\n\r\n

    Possible causes may include:<\/p>\r\n\r\n