{"id":578,"date":"2026-09-30T13:59:50","date_gmt":"2026-09-30T13:59:50","guid":{"rendered":"http:\/\/localhost\/zennovacarpet\/?page_id=578"},"modified":"2026-09-30T14:00:32","modified_gmt":"2026-09-30T14:00:32","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/zennovacarpet.com\/ar\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"
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\r\n\r\n \r\n Zennova Carpets\r\n <\/span>\r\n\r\n

\r\n Refund & Returns Policy\r\n <\/h1>\r\n\r\n

\r\n Our guidelines for returns, exchanges and store credit.\r\n <\/p>\r\n\r\n

\r\n Last updated: 30 September 2026\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n\r\n\r\n \r\n
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\r\n At Zennova Carpets, we want you to be satisfied with your\r\n purchase. This Refund & Returns Policy explains the\r\n conditions and timeframes applicable to returns, exchanges\r\n and store credit for purchases made through our website.\r\n <\/p>\r\n\r\n\r\n \r\n

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1. Return Eligibility<\/h2>\r\n\r\n

\r\n If you wish to return an eligible product, please\r\n contact Zennova Carpets within the applicable return\r\n period:\r\n <\/p>\r\n\r\n

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  • \r\n UAE orders: within 7 days of receiving your order\r\n <\/li>\r\n\r\n
  • \r\n International orders: within 14 days of receiving\r\n your order\r\n <\/li>\r\n <\/ul>\r\n\r\n

    \r\n To be eligible for a return, the carpet must be unused,\r\n undamaged and returned in its original condition.\r\n <\/p>\r\n\r\n

    \r\n The product should also be returned with its original\r\n packaging and any labels, documentation or accessories\r\n supplied with it, where applicable.\r\n <\/p>\r\n\r\n <\/div>\r\n\r\n\r\n \r\n

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    2. Exchanges & Store Credit<\/h2>\r\n\r\n

    \r\n For eligible returns, Zennova Carpets generally offers\r\n an exchange or store credit rather than a cash refund.\r\n <\/p>\r\n\r\n

    \r\n Once the returned product has been received and\r\n inspected, our team will confirm whether the return\r\n meets the required conditions.\r\n <\/p>\r\n\r\n

    \r\n Approved store credit may be used toward another\r\n purchase from Zennova Carpets, subject to the terms\r\n communicated when the credit is issued.\r\n <\/p>\r\n\r\n <\/div>\r\n\r\n\r\n \r\n

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    3. Non-Returnable Items<\/h2>\r\n\r\n

    \r\n Certain products cannot be returned or exchanged unless\r\n they are defective, damaged or incorrectly supplied.\r\n <\/p>\r\n\r\n

    These may include:<\/p>\r\n\r\n